Frequently Asked Questions

Our dedicated and friendly team are here to answer any queries or questions about any properties, services, resorts and our company. If there is a question not listed below that you wish to ask, do not hesitate to call us on +44 (0)1244 629963 +44(0) 203 757 6609

What is the booking process?

Step 1 - Browse properties -
You can either send us the specific properties you are interested in to check availability or you can send us your specification of location, number of bedrooms, number of guests and an idea of your budget. At this stage you can also let us know of any concierge or special services you may require.

Step 2 - Make a reservation
Once you complete a booking form and make a 30%-50% deposit payment at this point the booking is confirmed and we raise contracts to exchange.

Step 3 - Contracts
We shall send you a contract for the specific property after the deposit is received for you to sign and return back to us.

Step 4 - Full payment
Payment can be made via bank transfer or credit/debit card (5% surcharge by card provider) full balance payment will be due 8 weeks prior to your arrival.

Do you charge a booking fee?

NO! Elegant Address offers the standard property rental price to all of our clients. We are so confident in our prices that we offer price match guarantee. We can offer you the best prices on all of our luxury properties and lower rates cannot be found anywhere else.
When booking with Elegant Address we strive to go that extra mile to provide for all your needs and requests that make your trip to the French Riviera as memorable and enjoyable as possible. Organising and booking your stay in a world class luxury villa is the just foundation of the services that we have to offer. There are no requests too big or small that we will not personally arrange for you.

What Is Your Price Match Guarantee?

Elegant Address Luxury Property Group are confident in providing the very best price teamed with our unrivalled local knowledge and service.  Our ‘Price Match Guarantee’ ensures our clients receive the best price on the market for that particular property. If you find one of our Price Guaranteed properties at a lower price we will match it.

There are rare circumstances when unreliable sources have quoted prices that are incorrect in which case we would then be unable to match this price.

What Is The Benefit of Being an Independent Consultancy?

As an independent property consultancy Elegant Address Luxury Property Group are able to provide clients with a truly holistic view of the luxury property marketplace. Working with local, National and International agencies as well as owners directly Elegant Address Luxury Property Group are able to present clients with a clear and unrivalled overview of the very best properties for sale or for rental, reinforced with our expert market knowledge and a specialist bespoke service.

Do I need to have travel insurance?

When you make a reservation with Elegant Address we recommend you take out suitable travel insurance to protect you and your party from cancellation, theft, fire and flooding as well as accidental damage of the rental property. Elegant Ski is not liable for any loss or damage to the tenant’s contents during their stay.

Can you arrange flights?

Elegant Address are property search consultants, we cannot arrange your flights. We would be more than happy to arrange your transfers from the airport/train station to your luxury villa including any alternative requests you may have.

What is the cancellation policy?

A cancellation by your party must be made in writing by the person who signed the rental contract. Cancellation policies will always be as per your rental contract. As an indication of these terms, the following percentage of the total rental price will generally be payable as a cancellation charge by the Client:

Amendments: If after you have confirmed your booking you decide to alter your arrival and/or departure dates, we will do our utmost to make the requested change, provided we are informed at least 8 weeks prior to rental commencement. We cannot guarantee that we will be able to accommodate any such requests.

Can I rent a Yacht with you during my stay?

Yes we have many extra luxury services available for all our clients such as a private chef, helicopter transfers, chauffeurs and luxury yacht rental. We have a number of professional luxury agencies we work with who offer incredible yacht rentals with full professional crew including chef. This can be arranged during the booking process or when you have arrived at the villa.

Can I rent my property with you?

For more information see our Owners Page

Interested in Skiing? Then why not check out our sister company - www.elegant-ski.com

Thinking of a Winter Sun getaway? Then take a look at our sister company and feel inspired with Elegant Address Barbados – www.elegant-barbados.com

Feel Inspired by Luxurious Properties From Elegant Address Luxury Property Group - www.elegant-addresslpg.com 

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